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Covid-19 Update

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COVID-19 Policy

Cold-Rite is still operating and our customer support team is available 24/7 to provide support and answer enquiries. We’re doing everything we can to continue providing the highest customer support and standards throughout the COVID-19 crisis. 

What We’re Doing to Protect Our Customers and Employees

We’ve implemented a COVID-19 Policy to protect our customers and employees. This includes limiting interactions within the team, working from home whenever possible and minimising visits to the office.

The Cold-Rite service team is still in the field providing trusted refrigeration maintenance services and we’ve implemented a rigid safety policy to minimise risk. This includes:

  • Washing hands regularly and wearing gloves
  • Implementing additional cleaning procedures
  • Observing social-distancing guidelines
  • Closely monitoring the health of employees.

All team members are kept up-to-date on Coronavirus symptoms and will take sick leave if feeling unwell or if they’ve knowingly had contact with someone infected with COVID-19 in the past 14 days.

What You Can Do to Help Protect Our Team 

To protect the health of our team and enable Cold-Rite to continue providing the service and support our customers depend on, please practice hand-hygiene recommendations and observe social-distancing guidelines with our employees. Also, prior to the visit, please inform us if you:

  • Are feeling unwell
  • Are showing any of the symptoms associated with COVID-19
  • Have recently been abroad
  • Have knowingly had contact with anyone infected with COVID-19.

The Cold-Rite team is here for our valued customers throughout these uncertain times, and while things are changing daily, we’ll do our best to keep you updated on our servicing capabilities. Contact us online or call 1300 336 628 for further information.